Support

We provide a variety of standard as well as customized Services, Support, and Maintenance plans depending on needs and requirements. This is a simple and great way to reduce risk and protect your Elastic SSO and Shibboleth SAML CAS ADFS Single Sign-On infrastructure investments. Specific support packages are available for Enterprise, SMB/SME, Non-Profit/NGO, Government, Higher Education and K12 customers.

Support, Services & Maintenance Plans

 

  
 
Email Support
Response Times
Unlimited Troubleshooting
Software Updates
SLA Credits
Phone Support
ScreenShare Support
VPN/SSH/RDP Support
Integrate new SP/IDP at the IDP/SP
SAML Metadata management
Attribute policy management
Federation participation management
Review IDP/SP configs
Assigned technical lead
Assigned business lead
Software Upgrades
Multiple Auth/Attr Sources at IDP

Silver

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Email Support
Response Times : 1 business day
Unlimited Troubleshooting
Software Updates
SLA Credits
Phone Support
ScreenShare Support
VPN/SSH/RDP Support
Integrate new SP/IDP at the IDP/SP : 5
SAML Metadata management
Attribute policy management
Federation participation management
Review IDP/SP configs
Assigned technical lead
Assigned business lead
Software Upgrades
Multiple Auth/Attr Sources at IDP

Gold

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Email Support
Response Times : 6 hours
Unlimited Troubleshooting
Software Updates
SLA Credits
Phone Support
ScreenShare Support
VPN/SSH/RDP Support
Integrate new SP/IDP at the IDP/SP : 10
SAML Metadata management
Attribute policy management
Federation participation management
Review IDP/SP configs
Assigned technical lead
Assigned business lead
Software Upgrades
Multiple Auth/Attr Sources at IDP

Platinum

Call Us
Email Support
Response Times : 24X7
Unlimited Troubleshooting
Software Updates
SLA Credits
Phone Support
ScreenShare Support
VPN/SSH/RDP Support
Integrate new SP/IDP at the IDP/SP : 25
SAML Metadata management
Attribute policy management
Federation participation management
Review IDP/SP configs
Assigned technical lead
Assigned business lead
Software Upgrades
Multiple Auth/Attr Sources at IDP

Our USA based customer support is available via the 9STAR Customer Support Portal anytime.

Contact

Get Connected.

We welcome you to contact us for more information
about any of our products or services.

CALL: +1.888.999.8934

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