Support
We provide a variety of standard as well as customized Services, Support, and Maintenance plans depending on needs and requirements. This is a simple and great way to reduce risk and protect your Elastic SSO and Shibboleth SAML CAS ADFS Single Sign-On infrastructure investments. Specific support packages are available for Enterprise, SMB/SME, Non-Profit/NGO, Government, Higher Education and K12 customers.
Support, Services & Maintenance Plans
Email Support
Response Times
Unlimited Troubleshooting
Software Updates
SLA Credits
Phone Support
ScreenShare Support
VPN/SSH/RDP Support
Integrate new SP/IDP at the IDP/SP
SAML Metadata management
Attribute policy management
Federation participation management
Review IDP/SP configs
Assigned technical lead
Assigned business lead
Software Upgrades
Multiple Auth/Attr Sources at IDP
Silver
Call Us
Email Support
Response Times
: 1 business day
Unlimited Troubleshooting
Software Updates
SLA Credits
Phone Support
ScreenShare Support
VPN/SSH/RDP Support
Integrate new SP/IDP at the IDP/SP
: 5
SAML Metadata management
Attribute policy management
Federation participation management
Review IDP/SP configs
Assigned technical lead
Assigned business lead
Software Upgrades
: standalone server only
Multiple Auth/Attr Sources at IDP
Gold
Call Us
Email Support
Response Times
: 6 hours
Unlimited Troubleshooting
Software Updates
SLA Credits
Phone Support
ScreenShare Support
VPN/SSH/RDP Support
Integrate new SP/IDP at the IDP/SP
: 10
SAML Metadata management
Attribute policy management
Federation participation management
Review IDP/SP configs
Assigned technical lead
Assigned business lead
Software Upgrades
Multiple Auth/Attr Sources at IDP
Platinum
Call Us
Email Support
Response Times
: 24X7
Unlimited Troubleshooting
Software Updates
SLA Credits
Phone Support
ScreenShare Support
VPN/SSH/RDP Support
Integrate new SP/IDP at the IDP/SP
: 25
SAML Metadata management
Attribute policy management
Federation participation management
Review IDP/SP configs
Assigned technical lead
Assigned business lead
Software Upgrades
Multiple Auth/Attr Sources at IDP
Our USA based customer support is available via the 9STAR Customer Support Portal anytime.