Identity and SSO Support

We provide a variety of standard as well as customized Support, and Maintenance plans depending on needs and requirements. This is a simple and great way to reduce risk and protect your enterprise identity and single sign-on authentication infrastructure investments. We provide support for enterprise identity technologies such as, Elastic SSO, Shibboleth, Azure AD, Active Directory, OpenLDAP, Ping, OneLogin, Sailpoint, EasyIdentity, and others. Specific support service packages are available for Enterprise, SMB/SME, Non-Profit/NGO, Government, Higher Education and K12 customers.

Benefits of 9STAR’s Support

9STAR has been providing enterprise-grade commercial support for enterprise identity (IdM) and single sign-on (SSO) technologies for nearly two decades. So you have come to the right place, we know IdM and SSO and are ready to deliver a high-quality, predictable, SLA driven service and experience to you. Some of main benefits include:

  • Reduced IT Risk – No more unnecessary downtime associated with your identity and SSO infrastructure.
  • IT Security and Compliance – Easy process and path to latest security updates and upgrades to keep your current enterprise identity and authentication infrastructure to current specifications.
  • Reduced IT Costs.

Our USA based customer support is available anytime via the 9STAR Customer Support Portal anytime.

Support and Maintenance Plans

 

  
 
Email Support
Response Times
Unlimited Troubleshooting
Software Updates
SLA Credits
Phone Support
ScreenShare Support
VPN/SSH/RDP Support
Integrate new SP/IDP at the IDP/SP
SAML Metadata management
Attribute policy management
MFA Setup
Federation participation management
Review IDP/SP configs
Assigned technical lead
Assigned business lead
Software Upgrades
Multiple Auth/Attr Sources at IDP

Silver

Call Us
Email Support
Response Times : 3 business days
Unlimited Troubleshooting
Software Updates
SLA Credits
Phone Support
ScreenShare Support
VPN/SSH/RDP Support
Integrate new SP/IDP at the IDP/SP : 5
SAML Metadata management
Attribute policy management
MFA Setup
Federation participation management
Review IDP/SP configs
Assigned technical lead
Assigned business lead
Software Upgrades : standalone server only
Multiple Auth/Attr Sources at IDP

Gold

Call Us
Email Support
Response Times : 1 business day
Unlimited Troubleshooting
Software Updates
SLA Credits
Phone Support
ScreenShare Support
VPN/SSH/RDP Support
Integrate new SP/IDP at the IDP/SP : 10
SAML Metadata management
Attribute policy management
MFA Setup
Federation participation management
Review IDP/SP configs
Assigned technical lead
Assigned business lead
Software Upgrades
Multiple Auth/Attr Sources at IDP

Platinum

Call Us
Email Support
Response Times : 6 hours
Unlimited Troubleshooting
Software Updates
SLA Credits
Phone Support
ScreenShare Support
VPN/SSH/RDP Support
Integrate new SP/IDP at the IDP/SP : 25
SAML Metadata management
Attribute policy management
MFA Setup
Federation participation management
Review IDP/SP configs
Assigned technical lead
Assigned business lead
Software Upgrades
Multiple Auth/Attr Sources at IDP
Contact

Get Connected.

We welcome you to contact us for more information
about any of our products or services.

CALL: +1.888.999.8934

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