Shibboleth Support

We provide a variety of standard as well as customized Services, Support, and Maintenance plans depending on needs and requirements. This is a simple and great way to reduce risk and protect your Elastic SSO and Shibboleth SAML CAS ADFS Single Sign-On infrastructure investments. Specific support packages are available for Enterprise, SMB/SME, Non-Profit/NGO, Government, Higher Education and K12 customers.

Our USA based customer support is available via the 9STAR Customer Support Portal anytime.

Support, Services & Maintenance Plans

 

  
 
Email Support
Response Times
Unlimited Troubleshooting
Software Updates
SLA Credits
Phone Support
ScreenShare Support
VPN/SSH/RDP Support
Integrate new SP/IDP at the IDP/SP
SAML Metadata management
Attribute policy management
MFA Setup
Federation participation management
Review IDP/SP configs
Assigned technical lead
Assigned business lead
Software Upgrades
Multiple Auth/Attr Sources at IDP

Silver

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Email Support
Response Times : 1 business day
Unlimited Troubleshooting
Software Updates
SLA Credits
Phone Support
ScreenShare Support
VPN/SSH/RDP Support
Integrate new SP/IDP at the IDP/SP : 5
SAML Metadata management
Attribute policy management
MFA Setup
Federation participation management
Review IDP/SP configs
Assigned technical lead
Assigned business lead
Software Upgrades : standalone server only
Multiple Auth/Attr Sources at IDP

Gold

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Email Support
Response Times : 6 hours
Unlimited Troubleshooting
Software Updates
SLA Credits
Phone Support
ScreenShare Support
VPN/SSH/RDP Support
Integrate new SP/IDP at the IDP/SP : 10
SAML Metadata management
Attribute policy management
MFA Setup
Federation participation management
Review IDP/SP configs
Assigned technical lead
Assigned business lead
Software Upgrades
Multiple Auth/Attr Sources at IDP

Platinum

Call Us
Email Support
Response Times : 24X7
Unlimited Troubleshooting
Software Updates
SLA Credits
Phone Support
ScreenShare Support
VPN/SSH/RDP Support
Integrate new SP/IDP at the IDP/SP : 25
SAML Metadata management
Attribute policy management
MFA Setup
Federation participation management
Review IDP/SP configs
Assigned technical lead
Assigned business lead
Software Upgrades
Multiple Auth/Attr Sources at IDP
Contact

Get Connected.

We welcome you to contact us for more information
about any of our products or services.

CALL: +1.888.999.8934

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