Shibboleth Support

We provide a variety of standard as well as customized Services, Support, and Maintenance plans depending on needs and requirements. This is a simple and great way to reduce risk and protect your enterprise identity and single sign-on authentication infrastructure investments. We provide support for open-standards compliant technologies such as, Elastic SSO, Shibboleth, SAML CAS, OIDC and ADFS. Specific support service packages are available for Enterprise, SMB/SME, Non-Profit/NGO, Government, Higher Education and K12 customers.

Benefits of 9STAR’s Shibboleth Support

Shibboleth middleware is free and open source, therefore there is a need for commercial support for it in the market. 9STAR has been providing enterprise-grade commercial support for Shibboleth for nearly two decades. So you have come to the right place, we know Shibboleth and are ready to deliver a high-quality, predictable, SLA driven service and experience to you. Some of main benefits include:

  • Reduced Risk – No more unnecessary downtime associated with your Shibboleth infrastructure.
  • Security and Compliance – Easy process and path to latest security updates and upgrades to keep your current enterprise identity and authentication infrastructure to current specifications.
  • Reduced IT Costs
  • Our USA based customer support is available via the 9STAR Customer Support Portal anytime.

Support, Services & Maintenance Plans

 

  
 
Email Support
Response Times
Unlimited Troubleshooting
Software Updates
SLA Credits
Phone Support
ScreenShare Support
VPN/SSH/RDP Support
Integrate new SP/IDP at the IDP/SP
SAML Metadata management
Attribute policy management
MFA Setup
Federation participation management
Review IDP/SP configs
Assigned technical lead
Assigned business lead
Software Upgrades
Multiple Auth/Attr Sources at IDP

Silver

Call Us
Email Support
Response Times : 1 business day
Unlimited Troubleshooting
Software Updates
SLA Credits
Phone Support
ScreenShare Support
VPN/SSH/RDP Support
Integrate new SP/IDP at the IDP/SP : 5
SAML Metadata management
Attribute policy management
MFA Setup
Federation participation management
Review IDP/SP configs
Assigned technical lead
Assigned business lead
Software Upgrades : standalone server only
Multiple Auth/Attr Sources at IDP

Gold

Call Us
Email Support
Response Times : 6 hours
Unlimited Troubleshooting
Software Updates
SLA Credits
Phone Support
ScreenShare Support
VPN/SSH/RDP Support
Integrate new SP/IDP at the IDP/SP : 10
SAML Metadata management
Attribute policy management
MFA Setup
Federation participation management
Review IDP/SP configs
Assigned technical lead
Assigned business lead
Software Upgrades
Multiple Auth/Attr Sources at IDP

Platinum

Call Us
Email Support
Response Times : 24X7
Unlimited Troubleshooting
Software Updates
SLA Credits
Phone Support
ScreenShare Support
VPN/SSH/RDP Support
Integrate new SP/IDP at the IDP/SP : 25
SAML Metadata management
Attribute policy management
MFA Setup
Federation participation management
Review IDP/SP configs
Assigned technical lead
Assigned business lead
Software Upgrades
Multiple Auth/Attr Sources at IDP
Contact

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We welcome you to contact us for more information
about any of our products or services.

CALL: +1.888.999.8934

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