Security is at the heart of what we do—helping our customers improve their security and compliance posture starts with our own.
9STAR’s Security and Privacy teams establish policies and controls, monitor compliance with those controls, and prove our security and compliance to third-party auditors.
Access should be limited to only those with a legitimate business need and granted based on the principle of least privilege.
9STAR maintains a SOC 2 Type I attestation compliance certification. Our SOC 2 Type I report certificate are available to customers upon request.
The implementation of controls should be iterative, continuously maturing across the dimensions of improved effectiveness, increased auditability, and decreased friction.
All datastores with customer data, in addition to S3 buckets, are encrypted at rest. Sensitive collections and tables also use row-level encryption.
This means the data is encrypted even before it hits the database so that neither physical access, nor logical access to the database, is enough to read the most sensitive information.
9STAR uses TLS 1.2 or higher everywhere data is transmitted over potentially insecure networks. Server TLS keys and certificates are managed by AWS and deployed via Application Load Balancers.
Encryption keys are managed via AWS Key Management System (KMS). KMS stores key material in Hardware Security Modules (HSMs), which prevents direct access by any individuals, including employees of Amazon and 9STAR. The keys stored in HSMs are used for encryption and decryption via Amazon’s KMS APIs.
Application secrets are encrypted and stored securely via AWS Secrets Manager and Parameter Store, and access to these values is strictly limited.
9STAR secures remote access to internal resources using Tailscale, a modern VPN platform built on WireGuard. We also use malware-blocking DNS servers to protect employees and their endpoints while browsing the internet.
9STAR uses Shibboleth/SAML to secure our identity and access management. We enforce the use of phishing-resistant authentication factors, using WebAuthn exclusively wherever possible.
9STAR employees are granted access to applications based on their role, and automatically deprovisioned upon termination of their employment. Further access must be approved according to the policies set for each application.
9STAR’s security team shares regular threat briefings with employees to inform them of important security and safety-related updates that require special attention or action.
At 9STAR, data privacy is a first-class priority—we strive to be trustworthy stewards of all sensitive data.
9STAR evaluates updates to regulatory and emerging frameworks continuously to evolve our program.